Shipping policy

Shipping Policy

Order Processing Time

Orders are processed within 5–7 business days after payment confirmation.

Processing time includes:

Order verification
Product preparation
Packaging
Dispatch arrangement

Orders are not processed or shipped on weekends or public holidays.

Once an order enters processing, it generally cannot be modified or canceled, except in cases where additional shipping fees require customer confirmation.

Shipping Fees

We offer free shipping to the United States, Canada, Australia, the United Kingdom, France, Germany, Italy, Spain, and the Netherlands.

If your address is affected, we will contact you by email with the exact additional cost for your approval before shipment. You may choose to proceed or cancel the order for a full refund.

Estimated Shipping Time (Reference Only)

We offer international shipping. Estimated delivery times after dispatch are as follows:

United States & Canada: approximately 12–23 business days
Europe: approximately 12–23 business days
Australia approximately 12–23business days

These delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors beyond our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note:

Tracking updates may take 24–72 hours to appear
Tracking information may be limited or delayed during international transit in certain regions

Customs, Duties & Taxes

International shipments may be subject to:

Customs duties
Import taxes
Other fees imposed by local authorities

These charges are not included in the product price or shipping cost.

All customs-related fees are the responsibility of the recipient.

We are not responsible for delays caused by:

Customs inspections
Clearance procedures
Local regulations

Shipping Delays

We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to:

Carrier operational delays
Customs inspections or clearance procedures
Weather conditions or natural events
Public holidays or peak shipping seasons
Other force majeure events

Once an order has been handed over to the carrier, delivery timelines become estimates only.

Accuracy of Shipping Information

Customers are responsible for providing accurate, complete, and deliverable shipping information at checkout.

We are not responsible for delays, losses, or delivery failures resulting from incorrect, incomplete, or unclear shipping information provided by the customer.

Undeliverable or Returned Packages

If a package is returned to us or deemed undeliverable due to reasons not caused by our error, including but not limited to:

Incorrect or incomplete address
Refusal of delivery
Failure to collect the package within the carrier’s holding period
Lack of cooperation with customs or local postal authorities
Other circumstances beyond our control

Such situations are not considered our responsibility.

In these situations:

Refunds are not guaranteed
Any refund, if approved, will be issued at our sole discretion and only after the item is returned to our facility
Original shipping fees, handling fees, and any incurred logistics costs are non-refundable
Additional reshipping fees may apply if the customer requests redelivery

We reserve the right to refuse refunds or reshipment requests for undeliverable or returned packages caused by customer error or external circumstances.

Important Notice

Please double-check your shipping address before placing your order
International shipping involves factors beyond the seller’s control; please allow sufficient delivery time
Orders intended for events, parties, or other time-sensitive purposes are placed at the customer’s own risk