Shipping policy

Shipping Policy

Order Processing Time

Orders are processed within 5–7 business days after payment confirmation.

Processing time includes:

Order verification
Product preparation
Packaging
Dispatch arrangement

Orders are not processed or shipped on weekends or public holidays.

Once an order enters processing, it generally cannot be modified or canceled, except in cases where additional shipping fees require customer confirmation.

Shipping Destinations

Shipping destinations vary depending on the product category.

Masquerade Masks

We currently offer shipping for masquerade mask orders to the following countries:

United States
Canada
Australia
United Kingdom
France
Germany
Italy
Spain
Netherlands

Press-On Nails

Press-on nail orders are currently available for shipping to the United States only.

We do not currently offer press-on nail shipping to countries outside the United States.

Shipping Fees

Shipping fees vary depending on the product category and destination country.

Masquerade Masks

We currently offer free shipping for masquerade mask orders to the following countries:

United States
Canada
Australia
United Kingdom
France
Germany
Italy
Spain
Netherlands

Press-On Nails

Press-on nail shipping is available to the United States only.

For U.S. press-on nail orders:

Orders of USD $30.00 or more qualify for free shipping.
Orders under USD $30.00 will be charged a flat shipping fee of USD $6.99.

Free shipping eligibility is calculated based on the order subtotal after discounts and before taxes, if applicable.

The final shipping fee will be displayed at checkout before payment.

Estimated Shipping Time

Estimated delivery times after dispatch are as follows:

United States & Canada: approximately 12–23 business days
Europe: approximately 12–23 business days
Australia: approximately 12–23 business days

These delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors beyond our control, including customs clearance, carrier delays, public holidays, peak seasons, weather conditions, and local delivery conditions.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note:

Tracking updates may take 24–72 hours to appear.
Tracking information may be limited or delayed during international transit in certain regions.
Some local carriers may update tracking information only after the package arrives in the destination country.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are not included in the product price or shipping cost unless clearly stated otherwise at checkout.

All customs-related fees are the responsibility of the recipient.

We are not responsible for delays caused by customs inspections, clearance procedures, local regulations, or the recipient’s failure to pay customs duties or taxes.

Shipping Delays

We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to:

Carrier operational delays
Customs inspections or clearance procedures
Weather conditions or natural events
Public holidays or peak shipping seasons
Incorrect or incomplete shipping information
Local delivery restrictions
Other force majeure events

Once an order has been handed over to the carrier, delivery timelines become estimates only.

Accuracy of Shipping Information

Customers are responsible for providing accurate, complete, and deliverable shipping information at checkout.

Please double-check your shipping address before placing an order.

We are not responsible for delays, losses, failed deliveries, or returned packages resulting from incorrect, incomplete, or unclear shipping information provided by the customer.

Undeliverable or Returned Packages

If a package is returned to us or deemed undeliverable due to reasons not caused by our error, including but not limited to:

Incorrect or incomplete address
Refusal of delivery
Failure to collect the package within the carrier’s holding period
Lack of cooperation with customs or local postal authorities
Failure to pay customs duties, taxes, or local fees
Other circumstances beyond our control

Such situations are not considered our responsibility.

In these situations:

Refunds are not guaranteed.
Any refund, if approved, will be issued at our sole discretion and only after the item is returned to our facility.
Original shipping fees, handling fees, and any incurred logistics costs are non-refundable.
Additional reshipping fees may apply if the customer requests redelivery.

We reserve the right to refuse refunds or reshipment requests for undeliverable or returned packages caused by customer error or external circumstances.

Orders for Events or Time-Sensitive Use

International shipping may be affected by factors beyond the seller’s control.

Orders intended for events, parties, holidays, or other time-sensitive purposes are placed at the customer’s own risk.

We recommend placing orders in advance and allowing sufficient delivery time.

Important Notice

Please review your shipping address carefully before placing your order.

Please check the shipping fee and estimated delivery information at checkout before completing payment.

Shipping fees, free shipping eligibility, and available destinations may vary by product category and destination country.

For press-on nail orders, shipping is currently available to the United States only.

For U.S. press-on nail orders, orders of USD $30.00 or more qualify for free shipping. Orders under USD $30.00 will be charged a flat shipping fee of USD $6.99.

Agreement

By placing an order, you acknowledge and agree to all terms stated in this Shipping Policy.